SMS Terms & Conditions

Health West or Insurance Pal, may send texts from time to time to update a member on services, claims and problems for which Health West and Insurance Pal have been hired to help with for a Member, Employee or Dependent.

You will only receive text message if we are working on a problem issue or claim for you. This can be as much as once or twice per week and as little as once per month. 

You can cancel the SMS service at any time. Just reply back with STOP. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, you may fill out the consent below.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@insurancepal.net.

Carriers are not liable for delayed or undelivered messages. Health West or Insurance Pal are not liable for delayed or undelivered messages and will always contact you via other approved means such as email or phone if you have provided that information.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy at https://www.insurancepal.net/privacy-policy.html

Consent to Receive Text Messages

1.Purpose of Text Messages

You consent to receive text messages from Health West or Insurance Pal for purposes that may include, but are not limited to: appointment reminders, health-related notifications, billing or payment information, Free and Clear Program, Facility or other Provider information, and other updates related to your care.

2.Nature of Communications

Text messages may include personal health information (PHI). While Health West and Insurance Pal take reasonable steps to protect your privacy, text messaging may not be fully secure. There is a risk that information in a text message could be intercepted or misused by unauthorized parties.

3.Frequency of Messages

The frequency of messages may vary based on your treatment plan, appointment schedule, billing cycle, and health updates.

4.Standard Message and Data Rates

Standard message and data rates may apply, depending on your mobile carrier and plan. Please consult with your mobile carrier for more information on fees.

5.Opt-Out and Revocation of Consent

You can opt out of receiving text messages at any time by texting “STOP” in response to any message you receive, or by contacting Health West or Insurance Pal directly. Opting out does not affect other forms of communication you may receive from Health West or Insurance Pal. (e.g., phone calls, emails, postal mail).

6.No Guarantee of Confidentiality

Although Health West and Insurance Pal strives to maintain the security and confidentiality of electronic communications, there is some level of risk that text messages could be read by a third party. If you have concerns about the security of your health information, please request alternative methods of communication.

7.Not for Emergencies

Text messaging services are not to be used for emergencies or urgent inquiries. If you experience a medical emergency, dial 911 or go to the nearest emergency department.

8.Your Responsibilities

You agree to keep your mobile phone number updated with Health West or Insurance Pal.
You acknowledge that it is your responsibility to ensure the security of your mobile device (e.g., by using a passcode, fingerprint lock, or facial recognition).
You agree not to share your device with others if you wish to keep these communications private.

 
Acknowledgement and Agreement

 

By providing your mobile phone number through our online form or by signing below, you acknowledge that you have read and understand the information contained in this Text Messaging Consent Form. You also agree that this consent shall remain valid and in effect until you revoke it in writing or opt out via text message.

 

Patient Name:                                                                                     

Patient Signature:                                                                                     

Date: